I can`t say enough positives about Cliff and his team.
When he came out for the initial consultation I told him that I love doing work on my house and that I wanted to be involved. I had a custom idea for the railing (using copper plumbing pipe that I would cut myself), and some things, like the electrical I wanted him to rough in as I would complete. I said straight out at the beginning that I would be there every day and if he was not comfortable with that I was not a good client for him. But he was fine with that and worked with me on the custom railing and on the full design and gave me really good ideas and options. He even sent me the raw CAD files as he drew them so I could look at them in an AutoCAD viewer. Things like the new sliding door, I bought and stained myself and he put in, and he was fine with that, as well as my getting specific stainless steel screws to use. (Yes, I did do a good enough job of convincing him I knew what I was doing so that the door was the right size, screws were right and the copper pipes were all cut and prepped to the right amount and sizes on time)
I told him price was not my main factor, quality, dependability, honesty and someone I can work with were. But overall the price was fine. Not the cheapest, but you get what you pay for and I got what I paid for! The fact that he has no issue working with someone like me that will do some of the work (to keep price down, and I like doing it) more than made up for it anyway.
The crew was great. Cliff only uses his crew who work solely for him and build decks. No picking up people outside of McDonalds that don`t care about quality.
He was upfront on payment plans, and everything was done on schedule.
Couple of things that impressed me the most though was how Cliff handled a couple of things that didn`t go to plan. I wanted below the deck to be open, but his guys enclosed the front side. Honest mistake. I actually didn`t mind it, but it was not on my contact. Cliff would have taken it off, but we worked out a deal where we basically split the cost.
The other was the custom railing. They used a drill press to get them dead straight, but with one section to go the press broke and they did the rest by hand. When I got home it just did not look right, not to that level of quality I expected. Cliff came out, looked at it and said, you are right. They took it apart, fixed the drill press and redid that part of the railing with no complaining. Anyone can make a mistake, it`s a good contractor that fixes them with no complaining.
I have enjoyed my deck for 3 full seasons now, and it still looks great. The quality and attention to detail are fantastic. In the 3 & years it has barely settled. I had to make a slight adjustment to the screen door to the outside part of the deck once (my deck is 100% wooden, no plastic stuff for me, so I expect a little settling)
If you want the cheapest deck (both price and quality) look elsewhere. If you want quality, dependability, trust, someone with will work WITH you, not just tell you to buzz off, quality materials, great options, great design ideas then get Cliff!